We Are Passionate About Customer Support
CAM Logic maintaining the highest level of customer satisfaction and loyalty through world class support. To ensure quality of support we have a designated First Line of Technical Support Team available to our customers on the majority of the products we carry. Our goal is to maximize your productivity and return-on-investment. Our very educated and experienced Application Engineers are designated to the products of their specialty and are dedicated to being your first-line resource for software-related and technical issues.
All support requests are taken and logged immediately by our FLS Administrator. If not answered right away they are typically returned by the appropriate AE within one hour.
Toll Free Support Hotline
Available 8 am to 5 pm (EST), Monday thru Friday
Support requests may be submitted via email to firstname.lastname@example.org – Live IM’s are not available.
CAM Logic customers also receive our monthly newsletter, loaded with software tips, tricks, release notes and other useful information. We also produce a 30 minute webinar series called Tech Tuesdays that explores a variety of CAD/CAM/CAE topics to help you maintain current knowledge of the products you and your company are using. For more information on CAM Logic’s Tech Tuesday Webinar Series please visit the Webinars page.